About August Health

August is the modern platform for Senior Living operators, we empower the essential work of caring for all our elders. 

Our mission is to ensure that operators centralize their resident data into our easy to use platform, allowing them to share data across their community, keep track of residents’ care needs and document progress accurately. All of this supports their bottom line and allows them to focus on providing the best care possible.

At August we strive to live our values each day, in every interaction with our customers and with each other.

Our team values are

• Stay positive – assume best intent
• Be responsible – leave things better than you found them
• Take ownership – be decisive and take action
• Be ambitious – build something great
• Keep an open mindset – communicate candidly and welcome new ideas
• Be humble – celebrate each others’ successes and learn from our mistakes

What you'll do

Implementation Managers at August are integral to August’s customer experience.

Our implementation approach and customer-obsessed culture are critical to our success as a company and brand. As August is growing, you will have the opportunity to partner with leading operators to help them reach their technology, as well as larger operational goals. You will also have the opportunity to build out new process as our team grows and we begin supporting new products.

• You will lead the implementation of August Health with senior living operators across North America
• As a customer’s main August point of contact, you will communicate directly with every level of the organization: c-suite, community-level leaders, nurses, med techs, all of the above!
• You will own the end to end project management of implementing August Health, including the entire suite of August products
• You’ll collaborate with the Product and Engineering teams to bring customer feedback to the product roadmap
• You’ll partner with our CX leaders to continuously improve our implementation standards and processes
• The August team loves sharing knowledge with our customers, you will frequently lead trainings and presentations to get customers excited about August
• Formalize knowledge through creating internal and customer-facing documentation and training materials

The ideal candidate

• A minimum of 2+ years of experience in a customer-facing role, ideally in Customer Success or Implementation
• Experience working in healthcare, ideally with Senior Living operators 
• You are customer-obsessed; whether your experience is in healthcare or another field, you can point to concrete examples where you helped customers meet and exceed their goals and vision
• You are excited to build process where it doesn’t exist and tools to support net new products and features
• Excellent written and verbal communication skills