The August Health Customer Experience

Building superior software is just the beginning. Our team works as an extension of yours — partnering with you from implementation to ongoing operational optimization — so your communities can excel.

Communities everywhere partner with August Health

"The implementation experience we’ve had with August Health is unprecedented and exceeded our expectations."
Michelle Baker
VP of Operations,
Koelsch Communities
"Our Customer Success Manager consistently goes above and beyond—offering support, training, and tailored solutions during a key growth period for our company."
Dana Davis
Director of Customer Experience
Insight Living
"None of this would have been possible without your experience, insight, willingness to adjust where possible, and passion for your product."
Michelle Chisholm
VP of Community Experience
V!VA Retirement Communities

Your partner in operational excellence

We work alongside you to build modern and sustainable community operations. Through data-driven insights and expert guidance, we help you implement initiatives with precision—ensuring meaningful improvements across your portfolio.

Care Delivery & Clinical Innovation

eMAR transition

Acuity-based staffing

Value-based care enablement

Operations & Workflow Optimization

Documentation standardization

Assessment alignment

Change management

Compliance & Financial Strategy

Regulatory compliance

Value-based care metric tracking

Care revenue opportunity identification

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Theresa Egurrola

L.V.N., Senior Regional Director of Resident Services, Westmont Living

“The fact that a real person answers our emails and phone calls, rather than an automated system, makes a significant difference.”

Not just high-touch, but high-impact

How we work hand-in-hand with senior living operators

IMPLEMENTATION

Roll out in weeks, not months

Legacy software often requires long, drawn-out implementations — your communities don’t have time for that. Our team ensures rapid platform integration, prioritizing staff adoption and minimizing workflow disruption, so you see value from day one.

How Koelsch implemented August Health in 40 communities in under 100 days
TRAINING & EDUCATION

Tailored trainings

We partner with you to customize training plans that set your staff up for success. Training sessions are targeted to different user roles — ensuring that sessions are short — an hour or less — relevant, and actionable.

August Health supports clinical operations at scale across the entire Sonida portfolio

94

Communities onboarding

10,000

Residents

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CUSTOMER SUPPORT

Help from actual humans

Get the high-touch customer support your communities need. Rely on instant access to our in-house support professionals, fast response times, and help with anything from quick questions to big-picture strategy. Reach the August Health team through real-time chat, phone calls or video trainings.

Let’s get to work

See how August Health can transform caregiving in your communities.

Book a demo