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The most important data for a community is (typically) spread across multiple systems.
Sales teams track prospects and move-in readiness in their CRM.
Care teams manage residents, census, and clinical workflows in their EHR.
WelcomeHome and August Health are purpose-built platforms designed to simplify operations for senior living communities — and through a longstanding partnership, we've worked to bring sales and care closer in sync.
Today, we’re excited to share the next phase of our integration.
With data now flowing between systems in both directions, the operational gap between sales and care can close. As a result, teams can spend less time coordinating across systems, and more time focused on residents.
How the integration works
The integration connects the two platforms at the moments that matter most:
At move-in, when a resident is ready to join the community, staff can send their information directly from WelcomeHome into August Health to create the resident chart, without staff needing to re-enter contact details, care level, or room information.
After move-in, as residents change rooms or move out, those census updates in August Health flow back into WelcomeHome nightly. Room availability and occupancy status in WelcomeHome stay aligned with what's actually happening in the building, in real time.
As a result, the sales team's view of occupancy in WelcomeHome and the care team's view in August Health reflect the same operational reality — without anyone having to maintain them manually.
"WelcomeHome and August Health are connected for our shared customers in a way that feels unified and effortless. This next phase of our partnership deepens that alignment — ensuring seamless transitions at move‑in and a shared data foundation for ongoing collaboration between sales and care teams. By removing manual data entry and powering truly data‑driven operations, we’re helping communities stay in rhythm and perform at their best with teams fully aligned."
— Justin Schram, MD, Co-Founder, August Health
A more modern tech stack
The most useful technology in senior living doesn't try to do everything. It does its part of the work well, and connects cleanly to the other tools that operators depend on.
WelcomeHome is purpose-built for the sales and move-in side of community operations.
August Health is purpose-built for care and census management.
With this bi-directional connection, operators now get a consistent view of their community across the full resident lifecycle, from initial inquiry through ongoing care.
"Occupancy accuracy is at the core of how a community runs. It affects staffing, sales strategy, reporting, and more. When your CRM and EHR stay in sync without manual work, teams can trust their data and act faster. That clarity is core to what we’re building at WelcomeHome, and why this partnership with August Health is so important.”
— John Lariccia, CEO, WelcomeHome
Getting started
If you’re a community that has already integrated WelcomeHome with August Health, you can reach out to your WelcomeHome Customer Success Manager. They’ll walk you through the steps to get these bi-directional flows set up.
If you haven’t already integrated the two systems, reach out to August Health to enable access at your community. We’re happy to help.
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